Returns Policy
Here at Sleepers Choice all items are delivered free of charge within England, Wales and Scotland.
Please note: We do not deliver to Ireland or Northern Ireland.
Once you have placed your order, we will send you a confirmation invoice, this may be the following day if you have placed your order on an evening. Your item will be delivered within the delivery time quoted under the price of each product. The Manufacturer will then be your next point of contact, they will contact you with an optional delivery date. If the delivery date is not suitable please decline and they will then give you the next available option.
We hope that you will be very happy with your purchase but if for any reason you need to return your item please see the following details:
Item is damaged or faulty upon receipt
If your item is damaged or faulty due to any reason upon receipt, please sign for the item as damaged with the courier and contact us immediately. If the damage or fault to the item is not noticeable until you have opened up the packaging, please keep the packaging for the product and inform us within 7 working days.
If you do not inform us within 7 days this may jeopardise your rights to cancel.
If you would like to return the item we will book in a collection with yourself, the collection is bound by the same terms as the delivery & the item must be packaged in it's original packaging. Once the item has been returned to us in good condition, the consumer will be refunded within 14 days.
Items faulty within warranty period
If your item becomes faulty due to a manufacturing fault within the guarantee or warranty period, and it's over 7 days since receipt of the item, please contact us via Email : sleeperschoice@hotmail.com
Please attach pictures of the fault to the Email so we can resolve your request as quickly as possible. If the product is within it's guarantee or warranty you will be entitled to a repair or replacement. If the item requires a collection and refund, the item must be packaged. We can send out packaging to cover the item as we can not collect the item unless it is wrapped.
If you change your mind
If for any reason you wish to return the goods (except for special order items such as made to order mattresses or items that are not on our website), please note that you have 14 days in which to report this to us. There will be a charge of £40 to return your item, this will be deducted from your refund. We aim to process all refunds within 14 days once your item has been returned to ourselves in good condition.
Please contact us via Email : sleeperschoice@hotmail.com
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html
Mattresses can not be slept on and bed frames can not be partially or fully assembled. The item/s must be packaged in it's original packaging and sealed appropriately. It may affect your refund if the goods are not in the correct packaging and sealed.
If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received as well as the returns fee. All upgraded delivery charges are non-refundable such as Saturday delivery charges
If you change your mind once the item had been dispatch (which is up to 6 days before delivery) or if the item does not fit or the courier company does not think it is safe enough to take upstairs, you would still incurr a minimum return fee of £40
If you are not in for the collection and have confirmed that you would be available there will be a minimum extra £40 charge. Please note the same delivery terms and conditions apply to returns.